Returns

We offer a fair returns policy provided you order steadily over the life of a title.  The returns policy applies to orders placed with our distributor and orders from Sparkling Trade Direct..

We will accept retail and UK wholesaler overstock returns in saleable condition when:

1. at least three months have elapsed since publication date; and
2. not more than fifteen months have elapsed since publication date; and
3. stock has been ordered steadily rather than a single large order; and
4. the return quantity is less than the final order preceding it; and
5. (for credit account sales) no unauthorised deductions have been made in settling your account.

We may at our discretion extend the returns period beyond fifteen months if there are seasonal or promotional considerations.

For wholesalers outside the United Kingdom, we will accept overstock returns in saleable condition when:

1. at least six months have elapsed since publication date; and
2. not more than two years have elapsed since publication date; and
3. (for credit account sales) no unauthorised deductions have been made in settling your account.

Please contact Sparkling Books for authorisation of returns. We will send you an authorisation slip to enclose with the returned item(s). In some markets your local representative will authorise returns.

Carriage must be paid by the business returning stock. Promotional and gratis copies may not be returned for credit.

If you have bought a title using both trade credit and Sparkling Trade Direct, returns will be restricted to the extent of your trade credit purchases and given against trade credit.

If you have purchased through Sparkling Trade Direct, the discount credited for returns may be reduced to allow for lower rates applicable to smaller volumes.